FAQ

Here are some frequently asked questions about Violet Tiger products.  If you cannot find an answer to your question, please email hello@violettigershop.com. 

 

Will my jewelry look the same as the photos?

Each piece of jewelry is handmade, using genuine semi-precious gemstones, so each bead is unique. Sometimes gemstones will have specks and flecks of lighter or darker colors, which occur naturally. As they are un-dyed, they will have variances in color as well. Natural wood, lava, and shell beads will also differ slightly in color and size.  Our mala tassels are handcrafted from recycled sari silk and may vary from what is pictured, yet stay in the same color family.

Are the metals you use .925 Sterling Silver or 14k Gold?

The metals Violet Tiger uses are not sterling silver or gold.  Typically all metal used in our pieces are handmade and fair-trade from Africa, Bali, Tibet and the Middle East. Generally-speaking, the metal beads have a base of about 75% brass with either copper, silver, iron or all of these mentioned mixed in.  Silver, copper, brass plating is buffed on the base service and can last for years.  As the beads and pendants are handmade you may expect slight differences from the photos, as well as small irregularities that we find unique and gorgeous!

How do I order custom jewelry from Violet Tiger?

Please contact us via email and describe what you are looking for.  If we have the proper beads and supplies easily available and of course the time, we may be able to help!

Do you offer gift-wrapping?

Yes, we do.  All items are delivered in a VT fabric jewelry bag, then packaged in a box and tied with a bow.  The bags will keep your jewelry safe when not in use.  Helpful Hint: When I travel I use these bags to pack my jewelry!

What payment methods do you accept?

Violet Tiger accepts major credit cards like Visa, Mastercard, Discover and American Express as well as PayPal.

What are your return/exchange policies?

To view our policy, please visit our Return Policy page.

What are your shipping rates?

To view shipping rates, please visit our Shipping Policy page.

How do I track my orders?

Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order.