Violet Tiger gladly accepts returns, exchanges and cancellations if the guidelines below are met:
- Contact VT within: 7 days of delivery.
- Ship items back within: 14 days of delivery.
- Request a cancellation within: 24 hours of purchase.
- Because of the nature of these items, unless they arrive damaged or defective, VT cannot accept returns for custom or personalized orders, and items on sale.
- Merchandise must be returned in the same condition as it was received. Return shipping charges are non-refundable and are the full responsibility of the customer.
- Refunds will be made for the price of the item, excluding shipping fees.
Your satisfaction is our top commitment. If an error was made on our part, we will do whatever we can to fix it. As always thank you for your support! We can be contacted at firstname.lastname@example.org.